Job Joseph Brant Hospital Dispatch Operator, Burlington

Paladin Security is Hiring a Dispatch Operator!

Location: Joseph Brant Hospital, 1245 Lakeshore Road, Burlington, ON
Schedule: Continental Rotation (0700–1900 / 1900–0700 hrs)
Pay Rate: $20.13 – $21.27/hour (based on levelling system)
Employment Type: Full Time
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Joseph Brant Hospital is a community hospital serving Burlington and surrounding areas since 1961. The hospital provides a range of services, including specialist clinics, medicine, surgery, emergency, maternal/child, mental health, and rehabilitation/continuing care. In 2018, the hospital completed a major redevelopment and expansion project to better serve the growing community.

The Dispatch Operator plays a critical role in ensuring the safety and efficiency of hospital operations by coordinating communications between staff, responding to incidents, and monitoring security systems.

• Communicate information to clients and security team members using telecommunications systems and equipment.
• Dispatch all service calls to appropriate responders in accordance with established procedures.
• Take incoming radio, phone, and in-person calls; document details accurately and escalate as required.
• Provide exceptional customer service to hospital staff, security staff, and the public.
• Monitor and manage security systems (CCTV, access control, alarms, etc.) and respond per protocol.
• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Support documentation, audits, and reports as requested.
• Direct backup support units during incidents as needed.
• Interact professionally with police, fire department, and EMS.
• Update and maintain the Security Incident database.
• Perform other duties as assigned.

Requirements

• Strong reading, writing, and verbal communication skills
• Proficiency with MS Office Suite (Outlook, Word, Excel, etc.)
• Ability to type a minimum of 50 WPM with no errors
• Ability to function effectively in a fast-paced, high-stress environment
• Strong decision-making skills and ability to manage high call volumes
• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre roles
• Immunization Record: Measles, Mumps, Rubella, Varicella, and TB skin tests (1 & 2)
• Vulnerable Sector Check
• First Aid & CPR Level C
• Legally authorized to work in Canada

Note: Applicants must hold valid certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).
Candidates who do not currently possess these certifications may opt into Paladin’s pre-employment UOF/MOAB training program, offered free of charge with a 6-month employment commitment.

Benefits

• Paid Time Off
• Health Care
• Overtime Pay
• Growth Opportunities
• Free Uniforms
• Dry Cleaning & Tailoring Allowance
• Paid Vacation & Sick Days
• Work Today, Get Paid Today (Daily Pay Option)
• Opportunities for Training & Professional Development